Three checks, one account

A cleared Playfina Casino account opens every door

Every licensed casino must know who plays, so the Malta Gaming Authority licence behind this one asks for it, usually within 65 hours.

Start the check

Malta Gaming Authority license MGA/B2C/028/2006, regulated since 2006

Six facts

Cleared after the check, cautious before it

Six lines tell you who runs the check and when it lands.

Reviewing company

Playfina Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/028/2006

Usual review time

65 hours

Required by

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

First-try pass

The hour the request lands in your inbox

Four steps take you from the request to a cleared account, done right the first time.

Find the upload buttons

Once the request comes, open your account area and look for the section holding your personal details, where the upload buttons sit. Check every field matches the ID you plan to send.

A clear photo wins

Photograph your ID flat on a table in daylight, with all four corners inside the frame and no glare across the text. Blurred or cropped copies are the most common reason a check restarts.

Payment method matched

Send proof of the card or wallet you actually used to deposit, since the name on it must match your account. Mask nothing the copy needs to show.

A short inbox watch

Your file then goes to the team, and 65 hours is the normal wait; watch your inbox for a short note asking for a reshoot. Nothing more is needed unless they write.

Three papers

Three papers, one selfie, one decision

This block settles which papers the team wants and what each one has to show.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showAll four corners, photo page, unedited

Proof of address

ConfirmsWhere you live in New Zealand

Copy must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe card or wallet in your name

Copy must showCardholder name, last digits, no cover-ups

Common document problems and fixes

Match your middle name first. At upload, a middle name missing from your profile makes the reviewer stop and reject the scan. Ask support to update the missing name Upload the same ID page again after the fix

Outdated bill, current address. Months after the bill was printed, the address on it no longer matches the one in your profile. Pull a recent bill from your provider Send a bank statement showing the same address

Does my ID need to be current? The day your passport lapses, the scan becomes useless, even if nothing else about you has changed. Renew the document before you send it Check the expiry date on the photo page

Proof that keeps payouts moving

Since 2006 Playfina Casino has held a Malta Gaming Authority licence, MGA/B2C/028/2006, and that licence obliges us to run AML checks. Asking where your money comes from is routine for players, never a sign that you have done wrong.

Whichever of these fits your case, a clear photo of the whole page is enough.

Recent bank statements
Payslips from your employer
A tax notice of assessment
Savings or investment statements
Papers for a property sale

Four moments

Know when the request arrives

Here is exactly which moments bring a request, so the timing stops feeling random.

Why now, before I withdraw?

On the day you request your first payout, the licence requires a verified account, so identity, address and payment method are checked together.

Expect a check afterwards

Some hours after you raise your deposit ceiling, the check returns: a bigger flow of money through the account changes the risk we carry.

A payment outside the norm

When a single movement sits far above your usual pattern, the reviewer wants to see the account behind it, so identity and payment proof come first.

Proof you are old enough

From the moment an account opens, we confirm the holder is 18 or over, so a selfie with your ID may be asked for.

Six questions answered

Cleared in one upload, delayed by two

Playfina Casino keeps these replies short, the same way it keeps the review itself tidy.

What if my name has changed since my ID was issued?+

Send the identity document that shows your current name, so the review team matches you to the account you opened. A second paper linking the old name to the new one settles it. Both arrive at [email protected] and the file is updated once they are seen.

Which regulator stands behind Playfina Casino and on what license?+

The Malta Gaming Authority supervises the brand under license number MGA/B2C/028/2006. Playfina Casino Ltd., registered as company number C-80304 in Malta, holds that license. Copies of the document you upload are kept to that standard.

When does the casino ask for my documents at the very latest?+

Before the first withdrawal leaves your balance, so nothing is paid out on an unchecked account. The request can land earlier, either at registration or at your first deposit. Playfina Casino would rather ask early than hold a payout back at the last minute.

Do I need to upload the same papers a second time later on?+

Usually no, because an approved file stays valid for your account. Fresh copies may be requested if a document expires or your address changes. Repeat requests are rare and stay limited to what the license asks for.

A document of mine was refused. What is the next step?+

Check the reason given in your account area, then send a clearer copy of that same paper. Most refusals come from glare, cropped edges or an expired date. One fresh upload usually closes the matter.

How many hours does the check take before I hear back?+

Allow up to 65 hours from the moment a complete file reaches the team. Clear photos of all three papers tend to move faster. [email protected] replies with the outcome, so your inbox is the place to watch.